How can we help?
Our team is here to assist with orders, COAs, and general questions about our research compounds.
Email us Or send us a messageSupport FAQ
Quick answers to common questions.
How can I contact your team?
Email support@livepureusa.com or use the form above. Include your order or lot number so we can find the right records.
How can I track my order?
Visit Track Order to check your order. If you need help with a shipment, send us your order number.
What if an item is incorrect or arrives damaged?
Contact our team with your order number and photos of the item and packaging. See our refunds and returns policy for the applicable terms.
Where can I find a Certificate of Analysis?
Find batch-specific results in our COA library or on the product page. If you need help finding a report, send us the lot number.
Can I ask about bulk or custom orders?
Choose “Bulk or custom” in the message form and include the compounds and quantities you are interested in. Our team will review your request.
Can you advise on dosing or administration?
Our products are for laboratory and in-vitro research only. We can help with product documentation and order questions, but cannot provide dosing, administration, or medical advice.